This policy explains how SPACIVA (“the Site,” “we,” “our”) collects, uses, protects, and discloses your personal information when you use our services, make a purchase, or contact us. By using the Site or our services, you agree to the terms of this policy.

1. Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised version will be published with an updated “Last Updated” date. Your continued use of the services after any modification means you accept it.

2. Information We Collect

A) Information you provide directly:

  • Name, email address, phone number.
  • Shipping and billing addresses.
  • Order and payment details.
  • Account data (username, password).
  • Customer service inquiries or messages.

B) Information we collect automatically:

  • IP address, device, and browser type.
  • Usage data and interactions with the Site.
  • Cookies and similar tracking technologies.

C) Information from third parties:

  • Payment and shipping service providers.
  • Marketing and technical support providers.

3. How We Use Your Information

  • Order fulfillment: processing payments, shipping, returns.
  • Account management and technical support.
  • Marketing: sending offers or promotional messages (with an option to unsubscribe).
  • Improving services and user experience.
  • Security: preventing fraud and detecting unauthorized activities.

4. Cookies

We use cookies to enhance performance, analyze usage, and personalize content and ads. You can manage cookie settings through your browser, but disabling them may affect your experience.

5. When We Disclose Your Data

We may disclose your information in the following cases:

  • To shipping, payment, and service providers necessary to operate the Site.
  • To business and advertising partners.
  • When required by law or regulation.
  • To protect our rights or in case of a merger or acquisition.

6. External Links

The Site may contain links to other websites not under our control. We are not responsible for their privacy policies.

7. Children

Our services are not directed to children, and we do not knowingly collect their personal data. If you are a parent/guardian and believe your child has provided us with information, please contact us to have it deleted.

8. Security & Data Retention

We take measures to protect your information, but no system is completely secure. We retain data only as long as necessary to provide services or comply with legal obligations.

9. Your Rights

You have the right to:

  • Access your data and understand how it is used.
  • Request correction or deletion of your data.
  • Restrict or object to certain processing.
  • Unsubscribe from marketing messages.

You can exercise these rights by contacting us.

10. International Users

We may transfer your data outside your country for processing. We commit to ensuring an adequate level of protection in line with applicable laws.

11. Contact Us

If you have any inquiries or privacy-related requests, you can contact us at:

Email: support@spaciva.com
Phone/WhatsApp: 01201222454