Scope of Policy

This policy applies to all orders within Egypt sold directly through SPACIVA.

1. Right of Exchange/Return within 14 Days

You have the right to exchange or return any product within 14 days from the date of receipt without giving a reason, provided that the product is in its original condition, unused, with all accessories, original packaging, and purchase invoice. No fees are charged for returns within this legal period.

2. Defective or Non-Conforming Products – 30 Days

If the product is defective or does not match specifications, you have the right to exchange or return it within 30 days from the date of receipt with a full refund at no cost.

Exceptions

  • Products that perish quickly or cannot be returned to their original condition.
  • Personal products after unsealing (e.g., underwear after removing the seal).
  • Customized or tailor-made products.
  • Digital media/software after being opened/activated.

Packaging and Inspection

The product must be returned in its original packaging with intact labels/barcodes.
The shipping company may not allow opening the parcel upon delivery; this does not affect your legal right to return within 14 days.

Shipping and Handling Costs

  • Within the 14-day period: SPACIVA bears all return/exchange costs.
  • After 14 days and in cases of defect/non-conformity (up to 30 days): SPACIVA bears all costs.

Refund Method and Duration

The refund will be processed through the original payment method whenever possible, or via bank transfer/e-wallet if not available.
Refund procedures start once the product is received and inspected at our warehouses.
Expected refund processing time: 7 to 14 business days.

Steps to Request Return/Exchange

  • Submit a request within the specified period (14 or 30 days depending on the case), including the order number and clear photos if a problem exists.
  • We will arrange pickup from your address or provide the return address.
  • After inspection, we will complete the exchange or refund according to your choice.

Important Notes

  • For bundled packages/offers, all items must be returned together.
  • Any promotional gifts linked to the order must be returned, or their value will be deducted if not returned in original condition.
  • SPACIVA reserves the right to refuse a request if it violates formal conditions (clear usage, damage, missing accessories).

Customer Service

Phone/WhatsApp: 01201222454
Email: support@spaciva.com