1. Address Details

The customer must accurately pinpoint their location on the map and provide a clear and complete address, including:

  • Building or villa number
  • Apartment number
  • Street name
  • City
  • Postal code

In addition, the recipient’s name and phone number must be provided for communication.

2. Delivery Timeframe

SPACIVA processes and delivers orders promptly within 4 to 7 business days from the order date for local shipments across all Egyptian governorates.

3. Force Majeure

In the event of unforeseen circumstances or conditions beyond the store’s control that prevent shipping or delivery, the customer will be contacted, and the order amount will be refunded as soon as possible depending on the situation.

4. Delivery Schedule

Orders are handed over to shipping companies during business days only:
From Saturday to Thursday, excluding weekends and official holidays.

5. Customer Responsibility for Data

Any error or missing detail in the order information, such as:

  • Incorrect phone number
  • Incomplete address

may cause delivery delays, and the responsibility lies with the customer.

6. Incomplete or Inaccurate Addresses

The store cannot ship orders to:

  • Incomplete or unregistered addresses
  • Alias names
  • Inaccurate recipient data

In such cases, the customer will be notified, and the order may be canceled if necessary.

7. Refusal of Delivery or Inaccessibility

If the customer cannot be reached or refuses to receive the order for reasons not related to product defects, the following will apply:

  • The order will be returned to the store
  • The customer will be charged the shipping cost, or it will be deducted from any prepaid amount through the online store.